We’Re Experiencing A Problem With Your Music Download UPDATED

We’Re Experiencing A Problem With Your Music Download

If you're having sound problems, the following suggestions might assist. The tips are listed in social club, so starting time with the first ane, come across if that helps, and then keep to the adjacent one if information technology doesn't.

If multiple sound output devices are available, check that you have the advisable ane selected.  Here'south how:

  1. Select the Speakers  icon on the taskbar.

  2. Side by side, select the arrow to open a list of sound devices connected to your computer.

  3. Cheque that your audio is playing to the audio device you lot prefer, such as a speaker or headphones.

If this doesn't help, go on to the side by side tip.

The sound troubleshooter might exist able to fix audio problems automatically.

To run the troubleshooter

  1. In the search box on the taskbar, type audio troubleshooter, select Fix and find issues with playing sound from the results, then select Next.

  2. Select the device yous want to troubleshoot and then keep through the troubleshooter.

    choose your device in the audio troubleshooter

You tin can also launch the troubleshooter from audio Settings. Select Kickoff > Settings > System > Audio  > Troubleshoot.

If running the troubleshooter doesn't assist, continue to the adjacent tip.

To check for updates

  1. Select Starting time > Settings > Update & Security > Windows Update   > Bank check for updates.

  2. Do one of the post-obit:

    • If the status says "You're upwards to date, go to the adjacent tip.

    • If the condition says "Updates are bachelor," select Install at present.

  3. Select the updates you want to install, then select Install.

  4. Restart your PC and see if your sound is working properly.

If that didn't solve your problem, continue to the side by side tip.

Try these steps

  1. Cheque your speaker and headphone connections for loose cords or cables. Brand sure all cords and cables are plugged in.

  2. If you take multiple 5mm jacks to plug into, peculiarly on a surroundings audio system, make certain all cords and cables are plugged into the correct jack.

    • If it'due south not clear which jack goes with which cord, consult your hardware manufacturer, or endeavour the most obvious outputs one at a time and run into if they piece of work.

      sound system 5 mm jacks for cables and cords

Annotation: Some systems use a greenish jack for output and pinkish for mic input and others volition be labeled "headphone" or "microphone."

Green output and pink input sound system jacks

headphone and microphone sound system jacks

  1. Make certain the power is turned on and check the book level.

  2. Brand certain the mute setting is non turned on, and try turning upward all the volume controls.

    • Remember some speakers and apps take their own volume controls. Be certain to bank check them all.

  3. Endeavor connecting your speaker and headphones to a unlike USB port.

  4. It'due south possible that your speakers won't piece of work when your headphones are plugged in. Unplug your headphones and see if that helps.

If your cables and volume are OK, see the next sections for additional troubleshooting.

Bank check to make sure your audio devices aren't muted and haven't been disabled.

  1. Right-click the Speakers icon on the taskbar, and so select Open up Volume mixer.

  2. You'll see a set of volume controls for your devices. Brand sure none of them are muted. If any of them are muted, you'll see a cherry circle with a line through it side by side to the volume control. In that instance, select the volume control to unmute.

    Volume mixer with muted volume controls

  3. Bank check your device properties to make sure that your devices have not been disabled by fault. Select Start > Settings > System > Audio.

  4. Select your audio device, so select Device properties. Exist sure to select Device properties for both the output and input devices.

    sound output device properties link in sound menu

    sound input device properties link in sound menu

  5. Make sure the Disable check box is cleared for the output and input devices.

    Device properties cleared disable check box

If that didn't solve your problem, continue to the next tip.

Hardware problems can be acquired by outdated or malfunctioning drivers. Make certain your audio driver is up to appointment and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically). If that doesn't piece of work, try using the generic audio driver that comes with Windows. If you're having sound issues after installing updates, try rolling back your audio commuter.

To update your audio commuter automatically

  1. In the search box on the taskbar, type device managing director, then select it from the results.

  2. Select the arrow side by side to Audio, video and game controllers to expand it.

  3. Right-click the listing for your sound card or sound device, such equally headphones or speakers, select Update driver, then select Search automatically for updated driver software. Follow the instructions to consummate the update.

    Right-click the device listing and select Update driver

    search automatically for updated driver software to update audio driver

If Windows doesn't find a new commuter, expect for one on the device manufacturer's website and follow those instructions. If that doesn't piece of work, try uninstalling your audio driver.

To uninstall your audio driver

  1. In the search box on the taskbar, type device director, then select it from the results.

  2. Select the arrow side by side to Audio, video and game controllers to expand it.

  3. Right-click the listing for your audio card or audio device, select Uninstall device, select the Delete the driver software for this device cheque box, and then select Uninstall.

    Delete the driver software for this device and uninstall

  4. Restart your PC.

    • Note: Be sure to relieve documents and whatever other current work before yous restart.

    • This restart will automatically prompt your PC to reinstall your audio driver.

    • To restart, select Start > Power > Restart .

If those options didn't work, effort using the generic audio commuter that comes with Windows.

To use the generic audio driver that comes with Windows

  1. In the search box on the taskbar, type device manager, so select it from the results.

  2. Select the arrow next to Sound, video and game controllers to expand information technology.

  3. Right-click the list for your audio bill of fare or sound device, then select Update commuter > Browse my calculator for commuter software > Let me pick from a list of device drivers on my computer.

  4. Select the sound device whose commuter y'all want to update, select Next, and and so follow the instructions to install it.

    Select the driver and select next to use the generic audio driver

If these steps didn't solve your audio issue, visit your device manufacturer's website and install the most contempo audio/sound drivers for your device. Post-obit is an example of a commuter download page for a sound device manufacturer.

Dell drivers and downloads OEM example

If you have sound issues after installing updates

If your audio was working before you ran Windows Update and now isn't working, try rolling back your audio driver.

To coil back your sound driver

  1. In the search box on the taskbar, type device manager, then select information technology from the results.

  2. Select the pointer side by side to Sound, video and game controllers to expand information technology.

  3. Right-click the listing for your sound carte du jour or sound device, then select Properties.

  4. Select the Driver tab, then select Roll Dorsum Driver.

    Roll back the audio driver in Device Manager

  5. Read and follow the instructions and and so select Yep if you want to scroll dorsum your audio commuter.

If rolling back your audio driver didn't work or wasn't an option, you lot can attempt to restore your PC from a system restore indicate.

Restore your PC from a arrangement restore bespeak

When Microsoft installs updates on your system, we create a arrangement restore point in example problems ascend. Try restoring from that point and come across if that fixes your sound problems. For more info, see "Restore from a system restore point" in Recovery options in Windows 10.

If you're connecting to an audio device—such as headphones or speakers—using USB or HDMI, you lot might need to set that device as the default audio device.  If you're using an external monitor that doesn't accept congenital-in speakers, make sure that the monitor isn't already selected as your default output device. if it is, yous won't have any sound. Yous can bank check that when you ready your default output audio device. Here's how:

  1. In the search box on the taskbar, type control panel, and then select it from the results.

  2. Select Hardware and Sound from the Control Panel, then select Audio.

  3. On the Playback tab, right-click the listing for your audio device, select Set as Default Device, and then select OK.

    set your audio device as the default device

If setting your audio device equally the default device doesn't assistance, keep to the adjacent tip for boosted troubleshooting.

Sometimes having sound enhancements on can result in audio issues. Disabling them may resolve your event.

  1. In the search box on the taskbar, type command panel, then select information technology from the results.

  2. Select Hardware and Sound from the Control Panel, then select Audio.

  3. On the Playback tab, right-click the Default Device, and then select Properties.

  4. On the Enhancements tab, select either the Disable all enhancements or the Disable all sound effects check box (depending on which selection yous run across), select OK, and try to play your audio device.

  5. If that doesn't piece of work, on the Playback tab, select another default device (if you have one), select either the Disable all enhancements or the Disable all sound effects check box (depending on which choice you see), select OK, and try to play audio again. Do this for each default device.

    disable all enhancements or sound effects

If turning off sound enhancements doesn't help, see the side by side sections for additional troubleshooting.

  1. In the search box on the taskbar, blazon services, then select it from the results.

  2. Select each of the post-obit services, correct-click, and then select Restart:

    • Windows Audio

    • Windows Audio Endpoint Builder

    • Remote Procedure Call (RPC)

      restart audio services: Windows Audio, Windows Endpoint Builder, and Remote Procedure Call (RPC)

If restarting these services doesn't resolve your result, see the adjacent sections for more troubleshooting.

  1. In the search box on the taskbar, blazon command console, and and so select it from the results.

  2. Select Hardware and Sound from the Control Panel, and so select Sound.

  3. On the Playback tab, right-click (or press and hold) Default Device, and and so select Backdrop.

  4. On the Advanced tab, under Default Format, alter the setting, select OK,and and so test your audio device. If that doesn't work, attempt irresolute the setting again.

    Change the audio format setting of your audio device

If trying different audio formats doesn't aid, see the side by side sections for boosted troubleshooting.

Many updates require you to restart your device.

To check and meet if you have installed updates pending and demand to restart

  1. Save your piece of work and close all open applications.

  2. Select Commencement > Power . If you accept installed updates pending, yous'll see options to Update and restart and Update and shut down.

  3. Select one of those restart options to employ the updates

Need assistance with Windows Update? See Learn how to Troubleshoot problems updating Windows 10.

If restarting doesn't help, see the side by side department for additional troubleshooting.

Some audio problems might be caused by an result with the audio organisation's IDT High Definition Audio CODEC. This can be fixed with a transmission driver update which allows you to cull the sound driver you lot desire to use.

Annotation:Not all systems will have an IDT High Definition Audio CODEC.

To bank check and see if y'all have ane, and to manually update the driver

  1. In the search box on the taskbar, type device manager, then select information technology from the results.

  2. Select the arrow next to Sound, video and game controllers to expand it.

  3. Look for IDT High Definition Audio CODEC. If information technology's listed, right-click it and select Update driver, so select Scan my computer for driver software > Let me pick from a listing of device drivers on my computer.

  4. You'll see a listing of pre-installed drivers. Select Loftier Definition Sound Device, and and so select Side by side.

  1. ane. Select Start  > Settings > Privacy , and then select Microphone from the left card.

  2. Nether Allow access to the microphone on this device, select Change. Make certain the toggle is turned On.

  3. If you lot're having this result with a specific app, scroll down to Choose which Microsoft Store apps tin can access your microphone and make sure that the toggle next to that app is turned On as well.

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